Skip to main content
Drafting Preferences controls how SuperIntern handles replies: when to prepare one, what information and wording to use, whether an eligible reply can be sent automatically, and how to manage follow-ups and old unsent drafts. It is separate from Email Categorization. Categorization organizes incoming messages with labels and inbox actions; Drafting Preferences controls reply behavior.

​
Open Drafting Preferences

Go to My Day → Emails, then select Drafting preferences at the top of the email view. Drafting Preferences with the setup assistant and manual configuration options The page gives you two ways to configure email drafting:
  • Tell SuperIntern what you want in the setup chat. Describe the behavior in plain language, and SuperIntern can help create rules, templates, and other email resources.
  • Set it up manually with the Reply Automation, Knowledge Base, Email Templates, Attachments, and Signature panels.
Reply Automation settings save automatically. Rules, templates, and files save when you add or edit them. Signature changes are saved only when you select Save signature.

​
How email rules work

Email rules are standing instructions for how SuperIntern should draft or send replies. A rule can provide general guidance, or it can tell SuperIntern when to use the Knowledge Base, a template, or an attachment. For example:
Open View rules to review all your email rules. You can add, edit, delete, and filter them by type, including general drafting rules, auto-draft and auto-send rules, templates, attachments, and Knowledge Base rules.

​
Limit a rule to matching email

A rule can apply generally or only when an incoming email matches:
  • From these senders — enter a complete email address or a domain such as @company.com
  • With these words in the subject — matching ignores capitalization
Multiple values in the same field are alternatives. If you set both sender and subject conditions, the email must satisfy both fields. Limit an email rule by sender and subject, then associate it with a template

​
Reply Automation

Reply Automation decides whether incoming email needs a reply and can prepare that reply for your review. Configure automatic drafting, sending, and follow-ups in Reply Automation When it is enabled, choose how SuperIntern decides what to draft:
  • Let SuperIntern decide when to draft replies — SuperIntern uses the message, your rules, and available email context to decide whether a reply is useful.
  • Only draft replies based on my rules — SuperIntern drafts only when one of your auto-draft rules applies.
Turning Reply Automation off also turns off automatic sending. Other settings, such as follow-up drafting, can remain enabled independently.

​
Auto-send replies

Auto-send lets a reply leave your mailbox without waiting for manual approval, but only when an email strictly matches an auto-send rule you created.
Review auto-send rules carefully. SuperIntern holds replies for approval when additional review is required, but a qualifying reply may be sent without you seeing it first.
For each auto-send rule, describe the situation and the response SuperIntern should send. You can restrict the rule to specific senders or words in the subject. When Every matching email gets this reply is enabled, those sender and subject conditions become the complete trigger; otherwise, SuperIntern checks each matching email before sending.

​
Auto-draft follow-ups

Enable Auto-draft follow-ups to prepare a follow-up when an email has not received a response. Choose how many days SuperIntern should wait, from 1 to 30 days.

​
Auto-delete unsent drafts

Enable Auto-delete unsent drafts to remove old drafts after a retention period you choose. A draft is also removed when you reply to the same conversation yourself. This option appears when Reply Automation or automatic follow-up drafting is enabled. The retention period can be set from 1 to 365 days.

​
Knowledge Base

Use the Knowledge Base to ground email drafts in your own business information, such as pricing, policies, product details, or frequently used answers. Use Knowledge Base example rules and open the main knowledge library Use Manage my knowledge base to upload documents or add links in the main Knowledge Base. Then create email rules that explain when and how SuperIntern should use that information. For example:
Update the source material in the main Knowledge Base whenever your policies, pricing, or product information changes.

​
Email Templates

Templates provide approved wording and structure for email you send repeatedly. Create, upload, and manage reusable email templates You can:
  • Write a template from scratch
  • Paste existing text and turn it into a reusable template
  • Upload a PDF, DOCX, TXT, MD, or image file and review the templates SuperIntern extracts
  • Add a subject for new emails
  • Add reusable fields such as {{first_name}}, {{date}}, or {{property_address}}
  • Add attachments or inline images
  • Create a rule that tells SuperIntern when to use the template
  • Edit or delete saved templates
Uploaded template source files can be up to 5 MB. SuperIntern shows the template limit for your account at the top of the panel.
A template subject is used for new emails. Replies keep the existing thread subject. Templates containing attachments or inline images remain available from chat but are not selected for automatic reply drafts.

​
Attachments

The Attachments library stores files you send often, such as a brochure, price list, standard terms, or application form. Upload a file once, then reuse it in drafts or attach it automatically through a rule. Upload and manage reusable email attachments, then add rules for when to include them From the library you can:
  • Upload files by choosing them or dragging them into the panel
  • Open a saved file to check it
  • Rename its private library label
  • Add a rule describing when SuperIntern should attach it
  • Delete files you no longer use
The panel displays the current file-count and file-size limits for your account. It supports common image, PDF, Word, Excel, PowerPoint, text, CSV, JSON, XML, Markdown, and RTF files. If a file is still used by an unsent email or a template, SuperIntern warns you and lists what depends on it before you can choose to delete it anyway. Email that was already sent keeps its copy.

​
Signature

Enable Include signature in drafts to append a signature to email SuperIntern prepares. Signature selection follows this order:
  1. A signature configured for the connected Gmail or Outlook account
  2. Your default signature
  3. A signature detected from the connected mailbox, when neither custom signature is set
Use Default signature for all connected accounts, then optionally expand Specific signature per account to override it for Gmail or Outlook. The signature editor supports formatted text, links, and inline images. Set a default email signature and optional Gmail and Outlook overrides Select Save signature before leaving the Signature panel. Turning signature inclusion off keeps the saved signature content so you can enable it again later.

​
Test your email rules

Select Test email rules at the top of Drafting Preferences to run a dry test with a sample incoming email or a recent message from your connected inbox. Test an incoming pricing enquiry and review the reply, matching rule, auto-send decision, and final My Day result The test shows:
  • Whether the email needs a reply and which rule applies
  • The reply SuperIntern would write, including any selected template
  • Whether the reply would be sent automatically or wait for review
  • What the resulting item would look like in My Day
The test does not create a draft or send an email. Recent tests are saved in the test history so you can compare results after changing your settings.
Testing uses the same AI drafting and send-decision steps as the live email flow, so a test consumes credits even though it does not modify your mailbox.
1

Turn on Reply Automation

Leave auto-send off at first so replies wait for your review while you learn how SuperIntern handles your email.
2

Add your core rules and resources

Configure tone and handling rules, then add any knowledge, templates, attachments, and signatures the drafts should use.
3

Test representative messages

Try common requests, unusual edge cases, and messages from important senders in Test email rules.
4

Add narrowly scoped auto-send rules

Enable auto-send only for repeatable situations where the matching conditions and response are clear.